Privacy Policy

At bd11, we are committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy explains what information we collect, why we collect it, how it is used, and the measures we take to keep it secure. By accessing or using bd11's online gaming and cricket betting services, you agree to the terms described in this document.

This policy applies to all players registered with bd11, including those accessing our platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and all other cities across Bangladesh. We encourage you to read this document carefully so you understand your rights and how we handle your data.

Information We Collect

When you register, use, or interact with the bd11 platform, we may collect the following categories of personal information:

• Identity Information: full name, date of birth, username, and a copy of a government-issued identity document where required for account verification.
• Contact Information: email address, mobile phone number, and city or district of residence within Bangladesh.
• Financial Information: transaction history, deposit and withdrawal records linked to payment accounts such as bKash, Nagad, Rocket, or Upay. We do not store full mobile banking credentials.
• Technical Information: IP address, device type, operating system, browser type, session duration, pages visited, and gameplay activity logs.
• Communications: messages sent to our support team, feedback forms, and any correspondence you initiate with bd11.

We collect only the information that is genuinely necessary for the operation, security, and improvement of our services. You are never required to provide data beyond what is requested during the registration or verification process.

How We Use Your Information

The information we collect from bd11 users is used strictly for the following legitimate purposes:

• Account Management: to create, maintain, and verify your bd11 player account and ensure only authorised access.
• Transaction Processing: to handle deposits and withdrawals safely via bKash, Nagad, Rocket, Upay, and other supported payment channels.
• Service Improvement: to analyse usage patterns, detect technical issues, and improve the quality and breadth of games, live casino tables, slots, and cricket betting markets available on bd11.
• Responsible Gaming Compliance: to monitor account activity and apply safeguards — including deposit limits and self-exclusion — in line with our Responsible Gaming commitments.
• Customer Support: to respond to queries, resolve disputes, and provide a reliable, helpful support experience to every bd11 player across Bangladesh.

Data Sharing and Disclosure

bd11 does not sell, rent, or trade your personal information. We share your data only in the limited circumstances described below:

• Service Providers: trusted third-party vendors who assist us in operating the platform — including payment processors, fraud prevention services, and hosting providers — are bound by strict confidentiality agreements and may only process your data to perform their contracted services.
• Legal Obligations: if required by applicable law, court order, or regulatory authority, bd11 may be obligated to disclose certain information. We will only comply with such requests to the minimum extent required.
• Fraud and Security: where we detect suspicious activity, fraudulent transactions, or a breach of our Terms & Conditions, relevant data may be shared with fraud prevention and law enforcement bodies.

Under no circumstances will bd11 share your information with third-party advertisers or unrelated marketing organisations without your clear and explicit prior consent.

Payment Data and Financial Privacy

bd11 supports a range of Bangladeshi payment methods including bKash, Nagad, Rocket, and Upay. When you make a deposit or initiate a withdrawal, our payment processing partners handle the transaction through their own encrypted and secure infrastructure. bd11 does not store your full mobile banking PIN, one-time passwords (OTPs), or complete account credentials.

Cookies and Tracking Technologies

bd11 uses cookies and similar tracking technologies to deliver a smooth, personalised experience on our platform. Cookies are small text files placed on your device. We use three categories of cookies:

• Essential Cookies: required for core platform functionality such as maintaining your login session, remembering language preferences, and processing secure transactions. These cannot be disabled without affecting service availability.
• Analytics Cookies: help us understand how players navigate the site — such as which games are most popular and which pages load slowly — so we can improve performance and content. These are anonymised and do not track your identity.
• Preference Cookies: store your personalised settings such as selected language, display preferences, and notification choices so you do not need to re-configure them on each visit.

You can manage cookie settings at any time via your browser's privacy controls. Disabling non-essential cookies will not prevent you from using the core features of bd11, though some personalisation features may be limited.

Data Retention

bd11 retains your personal data only for as long as is reasonably necessary to fulfil the purposes set out in this Privacy Policy. For active accounts, data is retained throughout the lifetime of your registered account and for a reasonable period thereafter to handle any disputes or outstanding matters.

When an account is closed or deactivated, we will securely delete or anonymise personal data within a reasonable timeframe, except where retention is required to comply with legal obligations, resolve disputes, or enforce our agreements. Financial transaction records are subject to longer standard retention periods as required for recordkeeping purposes.

Your Rights as a Player

As a registered player on bd11, you have a number of rights regarding the personal information we hold about you. We take these rights seriously and will respond to any verified request promptly:

• Right to Access: you may request a copy of the personal data we hold about your account and usage history.
• Right to Correction: if any information we hold is inaccurate or incomplete, you may request that we update or correct it.
• Right to Deletion: you may request deletion of your personal data, subject to any legal or contractual obligations that require us to retain certain records.
• Right to Object: you may object to the processing of your data for direct marketing or profiling purposes at any time.
• Right to Portability: upon request, we can provide your personal data in a structured, commonly used, machine-readable format.

To exercise any of these rights, please contact our support team at [email protected]. We will verify your identity before processing any request related to your account data.

Data Security Measures

bd11 employs robust technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. Our platform uses SSL (Secure Socket Layer) encryption across all communications, secure hashing for passwords, and regular security audits to identify and address any vulnerabilities.

Access to player data within bd11 is strictly limited to authorised personnel who need it to perform their job responsibilities. All team members are required to adhere to confidentiality policies and undergo regular training on data protection best practices. While we make every effort to protect your data, no system connected to the internet can guarantee absolute security. In the unlikely event of a data breach affecting your account, we will notify you promptly and take immediate corrective action.

Children's Privacy

bd11 is an adult-only platform. Our services are strictly for players who are 21 years of age or older. We do not knowingly collect, process, or store personal data from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal information without appropriate parental consent, we will immediately deactivate the account and delete all associated data. If you suspect that a minor has accessed bd11, please contact us immediately at [email protected] so we can take prompt action.

Changes to This Privacy Policy

bd11 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, services, or applicable laws. When material changes are made, we will update the "Last Updated" date displayed at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.

Your continued use of the bd11 platform following the posting of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bd11 handles your personal data, our support team is available to assist you. We are committed to resolving all privacy-related inquiries in a timely and transparent manner.

Email us at: [email protected]